Shipping Information
When it comes to shipping, we understand the importance of timely and reliable delivery. At CitraGlow, we strive to provide our customers with the best shipping experience possible. Here's everything you need to know about our shipping process:
Processing Time
Once you place an order with us, our dedicated team works diligently to process and prepare your items for shipment. Our processing time typically ranges from 1 to 3 business days. Rest assured, we aim to get your order ready as quickly as possible.
Shipping Methods
We offer two shipping options for your convenience: standard shipping and expedited shipping. During the checkout process, you can choose the shipping method that best suits your needs.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the destination it is being shipped to. We strive to provide fair and competitive shipping rates to ensure you receive the best value for your money.
Delivery Times
Our estimated delivery times vary depending on the availability of the product and your location. Here are the general delivery timeframes for our standard shipping option:
- 7-15 Business Days: This timeframe applies to products that are available in our primary warehouse and are being shipped to locations within the same region.
- 10-25 Business Days: For products that are sourced from our international warehouses or shipped to remote locations, the delivery time may extend to 10-25 business days.
Please note that these delivery times are estimates and may vary based on factors beyond our control. To get a more accurate estimate, we recommend checking the estimated delivery date at checkout.
International Shipping
We offer international shipping to select countries. If you are located outside of our primary shipping regions, please contact us to inquire about international shipping options, delivery times, and costs.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. This allows you to easily monitor the progress of your package and stay updated on its estimated delivery date.
Customs and Import Duties
For international orders, please be aware that customs fees or import duties may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for more information on potential fees.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please reach out to our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory solution.
At CitraGlow, we are committed to providing exceptional customer service and a seamless shipping experience. If you have any further questions or concerns regarding our shipping process, please don't hesitate to contact us. We are here to assist you every step of the way.